refund policy

Right of withdrawal:

Right of withdrawal: The user has the right to exercise the right of withdrawal for shipments within European Union, and for this he has a period of 14 calendar days from receipt of the product, without penalty for its exercise; The consumer must be reimbursed for the total amount of the purchase, that is, the price of the product plus shipping costs, within 14 days following the exercise of the right of withdrawal by the user/consumer. In relation to the shipping costs for the return of the products, these will be borne by the user-consumer. The exercise of the right of withdrawal is not subject to any formality. The consumer will only be responsible for the decrease in value of the goods resulting from handling them other than what is necessary according to their nature, their characteristics or their operation, without this limiting their right to exercise it.

In case you wish to change the size, we will accept it during this 14-day period, but the cost of return transport to our office will be paid by the buyer and also the shipping cost to be shipped back to buyer.

This policy applies to shipments within the EU. For shipments outside the European Union we do not accept returns due to the customs particularities involved in these shipments.

You can send it to us by email or by post (by any means admitted by law), always within 14 calendar days of receipt of the order. After this period, you can only request the return or exchange of the product(s) for technical reasons subject to the guarantee of said product(s).

You must return the product with all the elements with which it was delivered, without damage or wear marks of any kind, and that does not denote an inappropriate use of the good or different from its own nature to the address that we have provided.

It is recommended to return it in its original packaging, if this is not possible, the product could suffer a depreciation in its value. The client will be responsible for the packaging and protection of the products that he sends as well as the expenses derived from the shipment.

Provided that the products are returned within a period of 14 calendar days, without any damage or signs of wear and in compliance with the requirements established in this section, we will refund the total amount of the purchase.

Return due to error in the order by Raul Dorado Fernandez.: When the product does not correspond to the order, due to an error attributable to the company, the user must notify the company by mail as soon as possible; Raul Dorado Fernandez will bear the costs of collecting the product sent by mistake and delivery of the corresponding to the order placed.

Checking of Returns: The verification and verification of the products subject to return will be carried out by Raul Dorado Fernandez. that, once in its facilities, it will verify that they are received in compliance with all the requirements established in section 9. If any of the elements are missing, we will notify you in writing via email indicating the missing content.


When the return takes place (if the withdrawal is exercised) the amount paid for the product plus shipping costs will be refunded. The return costs will be borne by the consumer-user as well as the management to get the product to the origin.

The deadline for reimbursement shall be within 14 calendar days and through the same means in which the purchase was made.